Just wont connect
i have the 1st panels they ever made the auroras for 6 years and i love them so much and i just purchased another controller thinking it was that and still they don't connect to my Wi-Fi, i have reset my router to a factory default setting over 3 times and my Samsung A54 phone and still nothing, i am so pissed because i wasted about $1000.00 on panels and i cant even use them. So i know how other feel. it would been nice if there was a trade off system that i can trade my old ones for new ones knowing that i spent so much money on them, but i know that is never going to happen, i just wish someone can help me out here.
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Offizieller Kommentar
Hi there, we really appreciate you sticking with your Aurora panels for so long, and I understand how frustrating this situation feels.
Since you are using the original Aurora panels, the key thing to know is that they rely on a 2.4 GHz WiFi connection and legacy pairing flow, which can be sensitive with newer routers and Android devices. Even after resetting your router, some settings can still block pairing, so please check that 2.4 GHz is enabled and separate from 5 GHz, and that features like AP isolation, band steering, or “smart connect” are turned off. On your Samsung A54, make sure Location, Bluetooth, and Local Network permissions are fully enabled, and try pairing while staying very close to the controller.
I also recommend doing a full hard reset on the controller, then pairing immediately after it powers back on using the manual setup option in the Nanoleaf App rather than QR or NFC. If possible, trying to set up from a different device, such as an iPhone or another Android phone, can sometimes help isolate the issue.
We definitely want to help you get these working again. Please submit a request here with your controller model and a short video of what happens during pairing so we can take a closer look and guide you further:
https://support.nanoleaf.me/hc/en-us/requests/new
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