Can't change scenes with Amazon Echo

Nico Kersting

• 13. Juni 2025 16:37

Been an issue for a few months now, but nothing's happening. 

Restarted the Alexa skill, restarted the Nanoleaf Panels, deleted and added the scenes, nothing works.

Turning the Panels on and off or choosing a single color works with Alexa, but when I ask to start a scene, nothing happens.

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• Offizieller Kommentar

  

  Nanoleaf CX Community Management

  Nanoleaf Community Team (Verified)

  • 6. August 2025 18:04

  Hello, and thanks for sharing this. We understand how frustrating that must be, especially since your Shapes used to work well with Alexa before. To help us look into this further, could you let us know which specific Scenes aren't working with Alexa now? We'll also need the email linked to your Nanoleaf Cloud account so we can take a closer look. Once we have that, we can dig in and try to get this sorted for you. You can reach out directly here so we can assist faster: https://support.nanoleaf.me/hc/en-us/requests/new
• 

  A Dobson

  • 2. August 2025 19:43
  • Bearbeitet

  Same for me. In my last property these worked a treat and I could change all aspects of my shapes using amazon alexa but since re-setting up all I can do is turn them off and on, change brightness or colours. I can't set scenes anymore. Nanoleaf support for the alexa skill is sadly lacking. Plenty of poor reviews for the nanoleaf skill due to this incredibly frustrating issue. 

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